1. Leadership & You: Every manager can be a leader
Leadership has sometimes been defined as ‘doing
the right things” whereas management has been defined as “doing
things right” (Bennis and Nanus, 1995, pg.21). Organizations
and individuals no longer have the luxury of holding on to the status-quo
of worrying about doing things right but failing to do the right
things. Effective management and leadership are inseparable. The
skills required for one are also required for another. The circumstances
are constantly changing and expectations from performance are continually
escalating, the traditional definition of management is outmoded
and irrelevant today. Our training focuses on management skills
because effective management subsumes effective leadership and the
class-room sessions become an essential part to becoming an effective
leader. Organize MSWLearning Systems behavioral training for your
human capital and you would realize that leadership and management
are inseparable and your managers may take a shot at becoming a
leader too.
Managerial qualities like communication, motivation,
leadership, delegation and negotiation are essential but there is
a reason why more and more people are attending self-leadership
seminars. Organize MSWLearning Systems sessions to see how employees
differ in their interpersonal orientation and values priorities.
These sessions will help your employees cope with better with interpersonal
conflicts, breakdowns in trust and other interpersonal issues that
surface within the organization from time to time. Our self-awareness
sessions will work towards developing empathy and appreciation amongst
the employees.
Effectiveness in management and effectiveness in
most other human enterprises are not different from one another.
MSWLearning Systems behavioral training would show that skills required
for living a productive and successful life and skills required
for managing people effectively are similar. However improvement
in management skills is primarily the learner’s responsibility.
If the application of principles we cover in the class-room is not
conscientiously applied outside the class-room, little or no progress
can achieved. It is our intentions to have the course carry over
into the life of the activities of the learners.
Mehrabian’s (1971) research has corroborated
that there is a direct correlation between verbal communication
and non-verbal communication. His work concluded that 93% of all
communication is non-verbal and the way we look, move, express ourselves
constitutes 55% of the message. The voice contributes 38% of the
communication and conveys 7% of the message. Organize MSWLearning
Systems sessions to be a more effective communicator.
According to Gallup a recent study conducted
showed companies that built a critical mass of engaged employees
grew earnings per share at 2.6 times the rate of low-engagement
companies. With true value and profit coming from the employee-customer
encounter, this interaction has become the centre of value creation.
To make the most of employee –customer encounter and create
value companies must learn to measure and manage that experience
and the people who create it. According to Human Sigma sustainable
improvement in the employee customer encounter requires disciplined
local action coupled with a companywide commitment to changing how
employees are recruited, positioned in roles, rewarded and recognized
and importantly managed. Organize MSWLearning Systems sessions and
register improvement.
